HIGHER EDUCATION WEBSITE STRATEGY, UX, CONTENT, AND DESIGN
ESTABLISH VALUE ADD OF STUDENT SERVICES, IMPROVE RESOURCE UTILIZATION, AND IMPROVE NEW STUDENT RECRUITMENT
Client: Alliant University Student Services
Industry: Higher Education
Veteran & Active Member Education
The Brief: Actionable Content and Improved UX for Resource Utilization
The Student Services division of Alliant University was looking to create new and actionable content for its microsite with the goals of promoting the university to prospective students and help new students quickly and easily find the information they are looking for by creating self-segmenting navigation. Webtage designed and developed a new microsite that:
- Clearly conveyed the rich and valuable resources that Student Services offers its student body.
- Established Student Services as a valuable partner in enriching the student body experience at Alliant.
- Helped students quickly and easily find the information they were looking for by creating self-segmenting navigation.
- Eliminated problems of broken links, lifeless content, and confusing architecture that existed on the website.
- Enabled personalization of Student Services through staff & student profiles.
In the process, we also helped promote Alliant University to prospective students by creating a New Student landing page with streamlined information, strategic positioning, and highlighting value propositions.
Content Audit & Website Strategy
User Experience & Navigation Flow
Web Content, Design, and Development
New & Actionable Website to Promote Resource Utilization & Student Enrollment
Website Audit & Strategy included top-level goals & wish list, current problems, and content strategies. Top-level analysis combined with a deeper content audit allowed for a strategic navigation structure.
Experience Redesign for Increased Engagement & Improved Conversions. Improved brand story, effective site architecture, and self-segmentation all worked to improve resource utilization, and worked to improve conversions of prospective students.
Content Creation, visuals, and layouts worked to make the information streamlined, appealing, and accessible. Elimination of sterile verbiage and addition of personalized content created an affirmative bias in the visitor.
Website goals & wishlists were created from user stories and key stakeholders. Next, a top-level website analysis was done that was mapped to goals and key problems to create a content strategy.
With the information gathered above, we listed the primary KPI and secondary KPIs for the website as a whole, and individual pages as well.
After having established clear KPIs based on a content strategic overview, we next moved to a complete site content inventory audit. We relied on the automated sitemap with self-populated content fields as well as manual assessment of content needs.
We create a new sitemap aligned to strategic goals of the content redesign project and user needs. Like a good navigation strategy should, we took our cues from expected user navigation patterns and allowed for intuitive, self-segmentation of users.
Lastly, we decided on the brand tone of Alliant Student Services and took organizational, hierarchical, and cultural contexts as well as brand guidelines in mind to take the website development project to the next level.
Improved Brand Story: Smart Design with brand story telling to invite users in via interactive features & brilliant copy.
Effective Site Architecture – Simple, direct, unadorned, visual navigation replaced text heavy hyperlinks & confusing architecture.
Sticky Calls to Action – Lead generation through strategically placed but unobtrusive CTAs.
Self-segmentation – Easy self-segmentation to lead users to most relevant experiences.
After creation of the sitemap, we created the visual, low-fidelity framework. This is where organization of content happened and the layout was finalized. We kept user experience at the top of our priorities when designing the layout.
We next created the verbiage, which is the actual meat of the project and involves creation of copy well aligned to the KPIs, SEO needs and most importantly user needs. The Alliant Student Services brand came alive at this stage.
Low fidelity and content were merged to create high fidelity mocksups. The content, mockups, and detailed functionalities were then handed over to the development team that took the site live.
After trying to work with other marketing partners, I contacted Snigdha and her Webtage team a few years ago and I have never looked back. They are professional, responsive, insightful -- I could go on. Webtage also engaged us in weekly meetings towards expanding our reach and developing materials to promote awareness about various health initiatives throughout the year. Through Webtage’s efforts, Los Gatos Doc has seen an increase in patient referrals, provided numerous tips for leading a healthier lifestyle, and developed the capacity to communicate high quality and credible information in the midst of a health crisis. Whether discussing in depth market strategy focused on how to grow my business over the next 5-10 years or helping to design a simple and educative infographic about a pandemic which has been reshared far beyond my own practice, Snigdha and Webtage deliver the highest quality work on time, every time. I will do my best to continue my partnership with Webtage -- my business depends on it!