SMART HEALTHCARE MARKETING
TO GENERATE NEW PATIENTS, ENCOURAGE REPEAT VISITS, BUILD REPUTATION
Client: Los Gatos Doc, Inc.
Industry: B2B/ IT Solutions
Primary Care Healthcare Practice
Los Gatos Doc, led by Dr. Arun Villivalam, is a business savvy medical practice. With an M.D. and an M.B.A, Dr. Villivalam has a keen sense for medical informatics and business in addition to being a highly skilled, capable, and concerned primary care physician.
After having unsuccessfully tried digital marketing through other providers, Los Gatos Doc approached Webtage to launch a strategic lead generation campaign. Webtage created a phased, structured digital marketing program for them to accommodate a small marketing budget. We started with SEO & content marketing followed by social and email marketing. We helped them grow their patient panel by 225% in 2 years. 50% of their new patients now come from online sources. We also helped spur repeat & online visits. As with every client, we proved once again that creating awesome content & user experience while being truly vested in client’s success is the only sustainable way to market your business online!
2500% increase in web traffic
225% increase in Total Patient Panel
310% Increase in Marketing Referred Patients
Smart Marketing for Lead Gen
Search & Social Marketing for Awareness Building
Review Sites & Social Management for to Support Consideration Decisions
Website and Custom Applications to Encourage Conversions & Reduce No Shows
Email Marketing & Marketing Communications to Encourage Repeat Visits & Spur Loyalty
We started with solid, sustainable, white-hat SEO techniques based on smart strategy & useful content. Result? 90% of our keywords rank in 1-3 Google Local Pack listings and Page 1 Organic listings! This led to 35-50% of new patient appointments from online sources. The practice grew its patient panel by 52% in 2 years
We took on email marketing to encourage reputation building, referrals, and repeat visits. Our monthly newsletters and email campaigns easily beat industry open rate and engagement rates. The last we checked we had 20% referral rate.
Finally, our social media marketing built solid engagement with current patients, awareness with prospective audience, and appreciation from partners and colleagues. With engaging videos, beautiful visuals, and informative posts, we drove up website visits 100%.
We provided innovative technology solutions specially catered to healthcare needs, including custom, search engine optimized website app that enabled review generation and smart filtering. We also helped develop and integrate a custom appointment booking system that connected with the back-end practice management platform, thereby reducing the need for costly appointment booking subscription services and reducing no shows.
Individuals are 71% more likely to become a patient when referred by their community! We helped Los Gatos Doc generate positive reviews, engaged with existing patients & prospective audience, and managed their reputation via useful, informative, and engaging content marketed on owned, paid and earned channels.
After trying to work with other marketing partners, I contacted Snigdha and her Webtage team a few years ago and I have never looked back. They are professional, responsive, insightful -- I could go on. Webtage also engaged us in weekly meetings towards expanding our reach and developing materials to promote awareness about various health initiatives throughout the year. Through Webtage’s efforts, Los Gatos Doc has seen an increase in patient referrals, provided numerous tips for leading a healthier lifestyle, and developed the capacity to communicate high quality and credible information in the midst of a health crisis. Whether discussing in depth market strategy focused on how to grow my business over the next 5-10 years or helping to design a simple and educative infographic about a pandemic which has been reshared far beyond my own practice, Snigdha and Webtage deliver the highest quality work on time, every time. I will do my best to continue my partnership with Webtage -- my business depends on it!